Every Green Pepa piece is made by hand and in small quantities, so no two pieces are ever exactly the same.
Small variations in shape, colour, texture, pattern or finish are a natural part of handmade making. When you choose Green Pepa, you choose something made with care rather than mass produced uniformity. Each piece is with its own little character and story.
Each order is prepared with care and sent from the UK. Here you will find everything you need to know about delivery, returns and what happens if something doesn’t arrive as it should.
Delivery
All Green Pepa orders are sent within UK using Royal Mail Tracked service.
Orders are prepared and dispatched within 1-3 working days. Please note that delivery times are estimates and are outside of Green Pepa’s control once an order has been handed to the postal service.
PackagingÂ
I keep packaging simple and thoughtful.
Where possible, I use recyclable, reusable or previously used packaging and avoid unnecessary plastic. Your order may arrive in packaging that has been given a second life, because good packaging doesn’t need to be new to do its job.
Returns and exchanges
I hope you will love Green Pepa purchase, but if you change your mind, you have right to cancel your order within 14 days of receiving it.
After letting me know you wish to cancel, you have a further 14 days to return the item.
To be eligible for a full refund, items should be returned in their original condition and with reasonable care taken while handling them.
Return postage for returns is the customer’s responsibility.
Once your return has been received, your refund will be processed within 14 days.
Damaged or faulty items
Every Green Pepa piece is checked and packed carefully before it leaves studio, but occasionally things can happen during delivery.
If your order arrives damaged, please get in touch as soon as possible. For damaged items, please include photographs of the item and packaging , as these may be needed when making a claim with the delivery service.
Please keep the original packaging until the issue has been resolved.
I will work with you to arrange the appropriate solution, which may include a replacement or refund depending on the circumstances.
When returns don’t apply
Some products may be excluded from the standard right to cancel where an exception under consumer law applies, for example, personalised or custom made items.
Where this applies, it will be made clear on the products page before you place an order.
Questions?
If you have any questions, please get in touch at hello@greenpepa.com
I’ll do my best to help.